Before contacting support, please first search our self-service help documentation on this Knowledge Base.
Our Knowledge Base provides detailed, yet easy to follow instructions on how to use the various parts of Vessel-Check.
If your question is not resolved through our Knowledge Base, please contact our support team by emailing firstname.lastname@example.org
Or, leave us a detailed voice message on +617 5564 0916 and we will get back to you as soon as possible (typical response within 4 hours, 8:30am to 5:00pm Mon-Fri AEST).
· There are 2 types of support requests, technical support and customer support.
· Any system issues or outages relating to the Vessel-Check software are treated as the highest priority and rectified urgently.
· For customer support, use the Knowledge Base to find the answer immediately or if you need further help with Vessel-Check please Contact Support.
· Depending on your subscription level, free online and telephone support for common or basic queries is included.
· Paid support time with our team is available for more complex detailed queries specific to your account please Contact Support outlining your request
· For urgent issues, we offer a call back service. Simply call, leave a voicemail and we will get back to you ASAP.